Refund Policy

At SQS Digital Designz, we strive to ensure that our customers are completely satisfied with their purchases. However, due to the nature of digital products, specific guidelines govern our refund policy.

Eligibility for Refunds

1. Non-Downloadable Products: If you have not downloaded the product and wish to request a refund, you may do so within 14 days of your purchase.

2. Downloadable Products: Once a digital product has been downloaded, it becomes non-refundable. We advise you to thoroughly review product descriptions and specifications before completing your purchase.

3. Defective Products: If you encounter any issues or defects with a downloaded product, you must contact our support team within 14 days of purchase. We will evaluate the issue and determine if a refund or exchange is warranted.

Requesting a Refund

To initiate a refund request, please follow these steps:

1. Send an email to our customer support team at support@sqsdigitaldesignz.com.

2. Include your order number, the date of purchase, and a brief explanation of your refund request.

3. If applicable, provide evidence of any defects or issues you are facing with the product.

Processing Refunds

Once your refund request is received, we will review it within 5 business days. If approved, the refund will be processed using the same payment method used during the original transaction. Please allow additional time for your bank or payment provider to reflect the refund in your account.

Changes to This Policy

SQS Digital Designz reserves the right to modify this refund policy at any time. Any changes will be communicated on our website, and your continued use of our services following such changes constitutes your acceptance of the new policy.

If you have any questions or concerns regarding our refund policy, please reach out to our support team for assistance. Your satisfaction is our priority.